Headset was on, mic was not on mute (at the headset end), mic volume was not on mute in the computer (and when I clicked mute on and off via sound settings, the headset mute notification light turned on and off properly). After resetting, and upgrading, and RE-re-doing my settings in Mumble, it still wasn't detecting my mic. Logged in to use Mumble and I could hear but nobody could hear me. Mic was working fine as of the time I started downloading windows 10 24 hours ago. I wasn't having the trouble of the whole thing shutting off (completely). This was even when they were fully charged. Mic is unusable and headphones aren't much better.īackground: Have been using the G930 with Win7圆4 with no MAJOR problems, but a few times an hour, it would lose the wireless connection and power off for 1 to 5 seconds/power back on. PC Specs and peripherals (all listed in case something is causing the problem): I saw someone had turned 2.4ghz off, and this solved their problem. My wireless router is putting a 5ghz and 2.4ghz signal out. I'm going to contact Logitech directly, but if anyone can give any reason as to why this may be happening that would be wonderful. It does still happen when I don't use the microphone, but it is more common when I am.Īny help is appreciated. It could be tied to when I'm using the microphone because I notice it happen more then. I know someone mentioned that it may be only with Intel cpus, which may be the case. I don't know if it's anything with my computer or if it's the drivers. These solutions work for a while, but then it stars the disconnecting behavior. I've tried multiple versions of LGS, even a version from 2011. I haven't tried it on any other computers, but I don't have another to test it on. Or it might do it once then not do it again for a couple of hours or the next day. When it does it'll do it multiple times within a couple of minutes. It can go for hours with no problems, then start disconnecting every few minutes. This did not solve my problem, and the headset disconnects at random intervals, not every 15 minutes. I have seen some people where they say it happens every 15 minutes roughly, and solved this by editing the manifest to not disconnect after 15 minutes. Their hardwares are something good, but support and software team are worst.I am having the issue where the G930 disconnects randomly. I hope my solution can help G933 users suffering from irresponsible logitech company.Īnd I stronlgy recommand not to buy logitech product again. But stange thing is I can not feel difference between check and uncheck automatic mic noise removal. This issue(automatic mic noise removal destroy mic) was fixed by windows 10 insider preview (latest version : build 14942). In such case, uncheck automatic noise removal. If you checked automatic mic noise removal, when you fold up mic for mute for 20~30 sec, and then pull down mic for unmute, G933's mic will not work properly. If this issue happen again, I will let you know.Ħ) I am not English native speaker. ĥ) More than 2 G933 users said it works after uninstalling Skype Preview. To prevent such a case, refer to this site.Ĥ) execute LGS, and turn on G933, at last you can see your G933 on LGS. Left click press windows start button -> you can see your apps at the left side -> find skype preview-> and right click -> press uninstall.Ģ)Sometimes windows will install some apps autiomatically without your permission. LGS version : 8.88.30(latest) (v27 firmware : latest)ĬPU : intel 4790k Mainboard : Gigabyte Z97X-UD5H This is new version of skype, different from previous one which belonged to windows10 threshold(build number 1511) G933 and LGS worked fine on previous windows10 version (threshold, build number 1511).Ĭurrent windows10 latest version(redstone=anniversary update, build number 1607) has new built-in app. A few LGS update could not fix this issue. I also have suffered from this annoying issue for 2months, and there have been so many request for fix. You can see power-off mode G933 in LGS, but when power on headset, G933 disappears from LGS. After windows10 anniversary update,many G933 users have annying issue.
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